Privacy Policy

Tajima Digitizer (“we”, “us”) provides online embroidery digitizing and vector tracing services through tajimadigitizer.com and our mobile app. We are responsible for the personal information described in this policy. You can reach us about privacy at orders@tajimadigitizer.com.

Information you give us

• Contact and account details: your name, email address, an optional phone number, and a password if you create an account. Passwords are stored securely in hashed form. We can't read them.
• Order details: the service, size, fabric, quantity, file formats, notes, and the artwork files you upload.
• Messages: what you send us through live chat, order chat, the contact form or email, including any attachments.
• Payment records: the amount, date, payment method and status of your payments. Payments are handled by providers such as PayPal, Stripe, Payoneer or Wise. We don't receive or store your full card or bank details.

Information collected automatically

• Technical data: your IP address, browser and device type, used to keep the site secure and stop abuse (for example, limiting spam orders).
• Usage data: pages visited and how you found us, through Google Analytics, but only if you accept analytics cookies (see Section 7).
• How you found us and approximate location: your browser remembers the website that referred you (for example Google, ChatGPT or Facebook), any campaign tags in the link and the first page you visited. This is sent to us only when you create an account or place an order, together with your approximate location (country and city, worked out from your IP address). We use it to understand which channels bring us clients. We don't store your IP address.
• App notifications: if you use our mobile app and allow notifications, a device token so we can send you order and chat updates.

We use your information to:

• quote, produce and deliver your order, and handle revisions and refunds;
• run your account, and let you track orders, download files and chat with us;
• send order updates, invoices and replies by email, chat or app notification;
• keep the site secure and prevent fraud and abuse;
• understand how the site is used so we can improve it (with your consent); and
• meet our legal, tax and accounting obligations.

If you live in the UK or European Economic Area, our legal bases are: performing our contract with you (orders and accounts), our legitimate interests (security, support and improving the service), your consent (analytics cookies and app notifications, which you can withdraw at any time), and legal obligations (tax and accounting records).

We only send marketing emails if you've agreed to receive them, and every marketing email includes a way to unsubscribe. Order and account emails are not marketing.

The logos and designs you upload often belong to you or your customers, and we treat them as confidential. Artwork is used only to make your files. It is visible only to our team and the digitizers working on your order, who are required to keep it confidential and use it only for that order.

We may show finished samples in our portfolio as described in our Terms of Service, but never with your name or contact details. Tell us if you'd rather we didn't, and we won't.

We don't sell or rent your personal information, and we don't share it for cross-context behavioral advertising. We share it only with:

• Our digitizers: the professionals who produce your files see your order details and artwork.
• Service providers who run parts of our service on our behalf: Supabase (database, file storage and account sign-in), Render (website hosting), Resend (sending email), Google Firebase (app notifications), Google Analytics (site analytics, only with consent), CookieYes (cookie consent) and our payment providers. They may use your information only to provide their service to us.
• Legal and safety reasons: when required by law, or when needed to protect our rights, prevent fraud, or respond to a payment dispute.
• Business changes: if our business is sold or merged, your information may transfer to the new owner, still covered by this policy.

We serve customers worldwide, and our team and service providers work from several countries, including the United States. Your information may be processed outside the country where you live. When we transfer data from the UK or EEA, we rely on safeguards such as our providers' standard contractual clauses.

We use a small number of cookies:

• Essential cookies keep you signed in, remember your cart, and record your cookie choice. The site can't work properly without them.
• Analytics cookies (Google Analytics) help us understand how visitors use the site. They load only after you accept them in our cookie banner.

You can change your choice at any time with the Cookie Settings link in the footer of every page. You can also block cookies in your browser, though parts of the site may then stop working. We don't use advertising or tracking cookies.

• Account information: while your account is open. When you ask us to delete it, we remove it within 30 days.
• Orders, artwork and files: kept so you can re-download files and order repeats or edits, until you ask us to delete them.
• Invoices and payment records: as long as tax and accounting laws require, which is usually several years.
• Chat and contact messages: as long as needed to support you and your orders.

All connections to our site are encrypted (HTTPS). Artwork and order files are kept in private storage, and download links expire. Only people who need access to fill your order can see your information. No system is perfectly secure, but we work to protect your data, and we will tell you promptly if a breach affects you.

Depending on where you live, you may have the right to:

• access the personal information we hold about you and get a copy;
• correct information that is wrong or incomplete;
• delete your information and account;
• object to or restrict certain uses, or withdraw consent you've given;
• receive your information in a portable format; and
• complain to your local data-protection authority.

California and other US-state residents have similar rights to know, correct and delete their information, and to opt out of its sale or sharing. We don't sell or share personal information in that sense. We won't treat you differently for using your rights.

To make a request, email orders@tajimadigitizer.com from the address on your account. We may ask you to confirm your identity, and we reply within 30 days. You can update your name yourself in your account settings, and turn off app notifications in your phone's settings.

Our services are for businesses and adults. They are not directed at children under 16, and we don't knowingly collect their information. If you believe a child has given us personal information, contact us and we'll delete it.

We may update this policy as our service changes. The “Last updated” date at the top shows the latest version. If we make significant changes, we'll let account holders know by email or with a notice on the site.

Questions or requests about your privacy? Email orders@tajimadigitizer.com or use our contact page.