Terms of Service

These Terms of Service (“Terms”) are an agreement between you and Tajima Digitizer (“Tajima Digitizer”, “we”, “us”). They apply when you use tajimadigitizer.com or our mobile app, create an account, contact us, or place an order for embroidery digitizing, vector tracing or related services (the “Services”).

By placing an order or creating an account, you agree to these Terms, our Refund & Revision Policy and our Privacy Policy. If you are ordering for a business, you confirm that you are authorized to accept these Terms on its behalf, and “you” includes that business.

You must be at least 18 years old, or the age of majority where you live, to order from us. You need a free account to place an order; it lets you track orders, download files and chat with our team.

Please give accurate contact details and keep your password confidential. You are responsible for activity under your account. Tell us right away at orders@tajimadigitizer.com if you think someone else has accessed it.

To order, you upload your artwork and tell us the service, finished size, fabric or garment, number of pieces and the machine format(s) you need. The more complete these details are, the better the result. We base the file on the details you give us.

We review each design and confirm a flat price and turnaround before work starts. Prices listed on our website are starting prices. Large, highly detailed or unusual designs may be quoted higher, and we always tell you before you pay. A quote is valid for 14 days.

We may decline or cancel any order before work starts, for example if artwork is unusable, a design appears to infringe someone's rights, or it breaks Section 6. If we cancel a paid order, we refund you in full.

• All prices are in US dollars (USD) unless we state otherwise in writing.
• Payment is due upfront, after you approve the quote. Work starts once payment is confirmed.
• Rush orders carry the rush fee shown at checkout or in your quote. If we miss a confirmed rush deadline, we refund the rush fee.
• We accept payment through third-party providers such as PayPal, Stripe, Payoneer or Wise, using the payment link or details on your invoice. Those providers process your payment under their own terms, and we never see or store your full card number.
• You are responsible for any bank, currency-conversion or transfer fees charged by your own payment provider, and for any sales or import taxes that apply where you are.

Our standard turnaround is 4 to 12 hours for most designs, and rush service is available. Turnaround starts once payment is confirmed and we have everything we need. It is an estimate, not a guarantee, and complex designs or busy periods can take longer. We tell you if we expect a delay.

Before final delivery we send a stitch-out preview so you can check the design. Finished files are delivered by email and/or download from your account, in the formats you asked for. Please download and back up your files. We keep them available for re-download for a reasonable time, but we can't guarantee permanent storage.

You keep all rights to the artwork, logos and other material you send us (“Your Artwork”). By sending it, you confirm that:

• you own Your Artwork or have permission from the owner to have it digitized and embroidered;
• it does not infringe any trademark, copyright or other right of anyone else, including sports teams, brands and characters you don't have a license for; and
• it is not unlawful, hateful, threatening, or sexually explicit involving minors.

You give us a limited permission to copy, edit and store Your Artwork only as needed to provide the Services. We may refuse any design at our discretion. You agree to cover any claims, costs or damages (including reasonable legal fees) that arise because Your Artwork infringes someone else's rights or breaks this section.

Once your order is paid in full, you may use the finished embroidery and vector files (the “Files”) for your own production and your customers' orders, with no limit on the number of pieces, garments or runs. You may also edit the Files for your own use.

You may not:

• sell, give away or share the Files themselves as digital products, for example on design marketplaces or file-sharing sites;
• pass the Files to another digitizing service to resell; or
• use the Files before the order is paid in full.

The rights in Your Artwork stay with you or its owner. Getting a File from us doesn't give either of us any new rights in the underlying design.

We may show images of finished work, such as stitch-out previews or before-and-after comparisons, on our website, app and social media to show the quality of our Services. We never publish your contact details or order information.

If your design is confidential, or you would rather we didn't show it, just tell us in your order notes or by email. We won't use it, and we'll take down anything already published within a reasonable time.

Every order includes free revisions to correct the original order. Request them during the preview stage or within 30 calendar days of final delivery. New artwork, additional sizes or a changed specification may require a separate quote.

Our Refund & Revision Policy explains coverage, cancellations and refunds, including a full refund if we cannot provide a usable file after revision attempts. It forms part of these Terms and is the reference for revision and refund details. Nothing in these policies removes rights that applicable law gives you.

Embroidery results depend on many things outside the file, including the machine, needle, thread, tension, backing, fabric, hooping, speed and operator settings. We digitize for the fabric and size you tell us, but the same file can sew differently on different setups.

Always run a test sew-out on a matching scrap before full production. If the test shows a problem with the file, send us a photo and we'll fix it under our revision policy. We are not responsible for garments, materials or production time lost when a file is used in production without a successful test sew-out, or when it is used on a different fabric or size than ordered.

When using our website, app, chat or email, you agree not to:

• break any law or anyone else's rights;
• upload malware, or try to access accounts, files or systems that aren't yours;
• send spam, or abusive or harassing messages to our team;
• scrape the site, or overload or interfere with its normal operation.

The website, app, branding and content (other than Your Artwork) belong to Tajima Digitizer and may not be copied without permission. We may suspend or close accounts that break these Terms.

We provide the Services with reasonable skill and care. Apart from that, and to the extent the law allows, the Services, website and app are provided “as is”, and we don't promise that the website or app will always be available or error-free. Nothing in these Terms limits any rights you have under consumer-protection laws that cannot be excluded.

To the extent the law allows:

• our total liability for any claim relating to an order is limited to the amount you paid us for that order; and
• we are not liable for indirect or consequential losses, including lost profits, lost business, damaged garments or materials, or production downtime.

Nothing in these Terms limits liability for fraud, or for anything else that can't be limited by law.

If something goes wrong, please contact us at orders@tajimadigitizer.com before anything else. Most issues are resolved quickly with a revision or refund.

Please talk to us before opening a payment dispute or chargeback. We aim to reply within one business day. If a chargeback is opened on an order we've delivered, the license to use the Files is paused until it is resolved.

We may update these Terms from time to time. The “Last updated” date at the top shows when they last changed. Changes apply to orders placed after that date. Orders already placed stay under the Terms that applied when you ordered.

Questions about these Terms? Email orders@tajimadigitizer.com or use our contact page.